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Jan 21, 2021

In this episode, we key in on what we are calling the 'pandemic credit conversation'. This is the time to step forward and call your borrowers. But what do you say? How do you start the conversation without seeming callous, given that they (and you) may have personal setbacks from the Coronavirus or the economic fallout? Learn how to shift to service-focus for a better outcome for your customer and for you.



FREE Tools & Resources for Your Business in Times of Crisis:


About Meridith Elliott Powell:

Meridith Elliott Powell is a former banking executive who earned her way into the C-Suite. She has done it all from cashing the checks to making the loans to writing the corporate strategy. Her current focus is on helping business and banking professionals stop viewing uncertainty as something that prevents them from being successful.

She is the author of four books, including Winning In The Trust & Value Economy and her latest “Own It: Redefining Responsibility – Stories of Power, Freedom & Purpose. A Certified Speaking Professional, she speaks for banking associations and works directly with banks and credit unions.


Find out more about Linda Keith at: