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Jan 21, 2021

In this episode, we key in on what we are calling the 'pandemic credit conversation'. This is the time to step forward and call your borrowers. But what do you say? How do you start the conversation without seeming callous, given that they (and you) may have personal setbacks from the Coronavirus or the economic...


Jan 7, 2021

No one wants to give up on a borrower. These folks fully intended to repay their debt. They are grieving the loss of their business and, in their minds, perhaps the loss of their dignity. And yet, sometimes, it is in the best interest of the bank...and truly also in the best interest of the borrower...that we unwind the...